The unit is tested as one unit (with liner, damper, cap and everything installed as one complete unit that makes up that model number) for safety rating and insurance purposes. If a part has gone bad, it needs to be replaced with the original Manufacturer’s Part (if available) to comply with UL testing and for insurance purposes.
Only if the manufacturer is no longer in existence, or they no longer make the original replacement part can we replace it with an after-market part ON SOME PARTS ONLY – Caps, chase covers, dampers, storm collars and refractory panel (ceramic heat shield panels) in the fireplace IF AVAILABLE. If the liner needs repair or replacing we will refer you to contact a Licensed Wood Stove Installer as The Construction Contractors Board separated Chimney Contractors from performing any liner repair or replacement work back in the 90′s.
Note – IF the liner requires repair or replacement, we will advise you to contact a Licensed Wood Stove Installer. The Construction Contractors Board made the distinction to prevent Chimney Contractors from conducting liner repair or replacement work in the 90s.
Additionally, it’s worth mentioning that locating the original manufacturer may require some effort, as many have undergone changes in ownership or merged with larger heating companies, making them challenging to track down. Depending on the unit’s age, some manufacturers may no longer carry replacement parts for that particular model.
Some manufacturers have ceased operations but transferred their existing replacement parts inventory to other companies, and these parts may only be available based on their warehouse stock. Unfortunately, some manufacturers have gone out of business entirely, leaving no replacement parts accessible. In such cases, only certain components, such as caps, chase covers, and storm collars, may be substituted with aftermarket parts.